The Compassionate CareTherapy (TCCT)
Policies
What The Compassionate Care Therapy (TCCT)
is NOT:
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TCCT is NOT a suicide helpline.
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TCCT DOES NOT prescribe medicines for mental health disorders.
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TCCT DOES NOT promote/provide quick-fix solutions to mental health issues.
Process of psychotherapy at
The Compassionate Care Therapy (TCCT)
TCCT , only onboards clients whose age falls in the range of 20 years to 40 years.
The FIRST SESSION at The Compassionate Care Therapy is to understand the chief complaints of the client, take a detailed history of the client, psycho-educate the client about the nature of issues being faced and set goals for therapy. The FIRST SESSION may also include assessments in the form of screening tests, checklists, or verbal information provided. The TOTAL NUMBER OF SESSIONS required varies from person to person and the frequency of sessions is decided in joint collaboration with the client in the first session itself. It is always advisable to terminate therapy and TCCT strongly encourages a TERMINATION SESSION to discuss the therapeutic work that has been done, issues discussed in therapy, self-work done, issues left to address, feedback about clinical psychologist or therapy to assess the progress of the client.
Duration of each session and fee for each session at
The Compassionate Care Therapy (TCCT)
Please note that currently, the Psychotherapy Services are Tele-Mental Health Services, that is ONLY via Google Meet and
in the following time slots:
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MONDAY TO FRIDAY
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(Evening)4:00 pm IST to 9:00 pm IST
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Each individual session is for 50 minutes.
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The fee for each individual session is 2000 INR.
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Each joint session is for 50 minutes.
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The fee for each joint session (session involving 2 people): is 3000 INR.
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There are packages available for 4 sessions,8 sessions and 12 sessions respectively. A client can book any of the above session, pay the fee for the same beforehand. Please note that if a client misses any of the session in the package, fee will not be refunded.
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Payment is accepted only via Google Pay.
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An email acknowledging the receiving of fee along with an invite for the session will be sent to the client(s) from TCCT every time after fee is received for each session.
How to book a session at
The Compassionate Care Therapy (TCCT)
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The first step is to fill out a Google form ,Welcome to TCCT which will be sent to the client in the email address provided by him or her or them
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After they fill out the form, and mention their preferred slots for the session, the client will get an email from TCCT regarding the availability of slots and payment details
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Then the client has to share the screenshot of the payment made OR the transaction ID number via email to TCCT
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Once this is done client will receive an acknowledgement of the fee from TCCT along with a Google Meet invite from TCCT
Refund and Cancellation Policy at
The Compassionate Care Therapy (TCCT)
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Once booking for a session is confirmed, the payment of the fee mentioned above has to be made at least 48 hours before the confirmed slot, failing which, will result in cancellation of the session and a fresh session needs to be booked.
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If the client wishes to change an already booked slot after payment, he/ she/ they have to inform via WhatsApp at least 24 hours before the session, failing which will result in no refund of the already paid fee and the client has to book a new session with fresh payment.
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No refund is done in case a client is dissatisfied with a session or the clinical psychologist; however, a feedback form will be shared where the client can write his/ her/ their views on the same. We will definitely try to improve our services based on the feedback.
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Consecutive 3 rescheduling of sessions without informing beforehand and failure to attend any of them will be considered as a cancellation and no refund will be given.
Rules of sessions at
The Compassionate Care Therapy (TCCT)
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The client will ensure that there is good internet connection for the session to take place smoothly. The client will have to inform at least 1 hour before the session in case of internet disturbance so that the slot can be offered to anyone else in need. The client who is facing internet issues will get a chance to book another session.
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The client will not use harsh, abusive words or threats to communicate with the clinical psychologist. If the client wishes to give feedback, a Google form will be shared from TCCT where he/ she/ they can write their views.
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The client will not hold the clinical psychologist responsible for lack of improvement in coping skills, or inability to achieve desired results.
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The client will not attend sessions in a state of intoxication, which if done, will automatically indicate cancelling the session by the clinical psychologist and no refund will be given to the client.
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In case of individual sessions, it is mandatory for the client to attend the session without any informant, unless and until specified by the clinical psychologist or informed by the client prior to session via email.
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The client shall not force or demand to have access to the clinical psychologist’s personal information.
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The client will join on the time that is allotted to him/her/them to make the most of the 50-minute session that is booked. If joined late no further time will be given to the session even if payment is made. No refund will be made in such cases as well.
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The issues discussed in the session will not be shared with the client as notes, audio or video recordings.
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The client will not record any part or whole session via audio or video.
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All sessions will take place via Google Meet.
Termination of sessions at
The Compassionate Care Therapy (TCCT)
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Both the client and the clinical psychologist are liable to terminate the session at any given point in time, the latter on clauses of health, legal, and personal issues.
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TCCT encourages to have a termination session to have more clarity on the grounds on which termination is taking place. A Termination Email will be sent to the client describing the issues that were dealt in therapy.
Confidentiality of sessions at
The Compassionate Care Therapy (TCCT)
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ALL INFORMATION SHARED WITH THE CLINICAL PSYCHOLOGIST WILL BE KEPT CONFIDENTIAL, UNLESS INFORMATION REVEALS THERE IS A DIRECT LIFE THREAT TO THE CLIENT OR OTHERS AROUND THE CLIENT OR THE CLINICAL PSYCHOLOGIST, OR IN CASE OF A LEGAL PROCEDING WHERE INFORMATION HAS TO BE SHARED, THE CLINICAL PSYCHOLOGIST IS ENTITLED TO SHARE THE INFORMATION ABOUT THE CLIENT WITH RELATED AND RELAVANT AUTHORITIES.
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TCCT values the feedback of our clients and would want to post the testimonial of a client, on our official website.
Right of Clients at
The Compassionate Care Therapy (TCCT)
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The client has the right to receive good quality of mental healthcare without any discrimination made towards them on the basis of mental health, physical health, age, gender, caste, religion or Nationality.
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The client has the right to confidentiality of information shared unless the information shared reveals threat of life to the client, or others around the client or the clinical psychologist in which case the clinical psychologist will have to inform the relevant authorities for the same.
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The client has the right to give consent for psychotherapy
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The client has the right to refuse treatment
Contact Mrs Sudarshana Sinha Dasgupta at
The Compassionate Care Therapy (TCCT)
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All communication is to be strictly done via email (thecompassionatecare.therapy@gmail.com) only.
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Please note it may take 2-3 working days to reply to email
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WhatsApp is only for the client to inform if a client is unable to attend the session.
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No issues, faced by the client regarding mental health will be discussed via, email, phone calls or WhatsApp text. The only exception is in case of the Onboarding Form at TCCT which is to be filled by the client to inform the issues faced by him or her or them.
Contact
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Monday - Friday | 09:00 am IST to 10:00 am IST (Morning)
Monday - Friday | 04:00 pm IST to 09:00 pm IST (Evening)
Book a Session
Please fill out this form to proceed with booking a session.
You will receive a mail.